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This article describes Phone System in Office 365 features. Docker.for.mac.localhost example. For more information about using Phone System as your Private Branch Exchange (PBX) replacement, and options for connecting to the Public Switched Telephone Network (PSTN), see What is Phone System in Office 365.

Clients are available for PC, Mac, and mobile, which provides features on devices from tablets and mobile phones to PCs and desktop IP phones. For more information, see Get clients for Microsoft Teams.

Phone System in Office 365 features

Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Phone System in Office 365 feature	Description
Cloud auto attendants	Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues	Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold	Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)	Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring	Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group	Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer	Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call	Lets users transfer to voicemail during a call.
Call park and retrieve	Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search	Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID	Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching	Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing	Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad	Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling	Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call	If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail	When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings	Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer	Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)	Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance	Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)	A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking	Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones	A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)	For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.

Availability in GCC High and DoD clouds

The following capabilities are not yet available in GCC High and DoD Clouds.

• Call phone number from search bar
• Music on hold
• Azure AD reverse number lookup

Related topics

Smartphones have totally changed the way we use a gadget. Modern phones with good Internet connection provide free alternatives to voice and video calls. Here’s a list of excellent video calling apps for iPhone, Android, Windows Phone and BlackBerry that let you make a direct call to your friend or start a group video conversation.

Skype

Skype is one of the oldest and most famous apps for calls. There are official Skype apps for Android, iOS, BlackBerry, Amazon Fire Phone. Also it’s available for computer platforms – Windows, Mac and Linux, and even smart TVs, PlayStation Vita, Xbox One and other devices. Apart from voice and video calling, it allows sharing files and sending messages between the devices using Skype. It also offers low cost calling and texting to mobiles or landlines. The unique Skype feature is the ability to make online group video calls. Just create a group out of your Skype contacts and tap the Camera sign to launch a video chat.

Download for Skype for Android Download Skype for iPhone

SEE ALSO: Video Call Quick Fix Guide: iPhone Camera not Working

Facebook Messenger

Facebook Messenger is another free app for iPhone, Android and Windows Phone to make video calls on the go. Messenger is easy to use. Tap a contact from the Messenger app list and hit the video button to start a video call. You can make a video call to anyone within Facebook network around the globe, including video calls from iPhone to Android and vice verse. All calls are free, but you have to pay for Internet data. The app let use both front and rear cameras for video recording. Unfortunately, in Facebook Messenger there are no group video calls like in Skype or Google Hangouts. So if you want to talk to several friends at a time, you’d better choose a Microsoft or Google app.

Explore all Messenger features at www.messenger.com.

Google Hangouts

Google revamped its communication service – Google Talk to Hangouts. Hangouts has turned into a universal messenger app for Gmail, Google+, Android and iOS users. Now you can do audio and video calls, text messaging, file sharing, real-time video streaming and much more. One can talk to up to 10 people simultaneously. The images shared during a call are saved in a private Google+ album, making it easier to access them later. Google Hangout is, probably, the only real Skype competitor in video calling.

Download Hangouts for Android Download Hangouts for iPhone

SEE ALSO: Video Call Quick Fix Guide: iPhone Sound not Working

Apple Facetime

Apple Facetime is a default free video call app for all iOS users. You can communicate with anyone who has an Apple device from your Mac, iPhone, iPod Touch or iPad. Thanks to new Continuity feature in iOS 9+, you can start video call on one iDevice and continue it on your second Apple gadget without interruptions. Don’t forget that you can always record iPhone calls and compress the recoreded videos for sending via Whatsapp.

Check our detailed Facetime guide and learn how to use Facetime.

Line

Line is an extremely popular chat app for iPhone, Android, BlackBerry, Windows Phone and PC. It also has a face-to-face video call option. The app workflow is similar to Facebook: tap a person name from Line list and hit the Camera sign. Like in Facebook Messenger, all video calls between Line users are 100% free. There are no group video calls. However, if you can pay extra money, Line enables you to make audio calls to landline phones and cell phones out of Line network.

Visit www.line.me to download a Line app for your smartphone.

SEE ALSO: Video Call Quick Fix Guide: iPhone Keyboard not Working

Viber

Similar to Skype, Viber is a free calling app available for almost all operational systems: Windows and Mac, and also mobile devices like Blackberry, Windows Phone, Android and iPhone, iPad. One can use Viber for sharing contacts, files, messages, emoticons, locations, etc. It also allows group audio calls for up to 40 participants. You can make video calls to your Viber contacts. Simply tap the Camera sign next to a person’s name and start talking.

Download Viber for Android Download Viber for iPhone

Tango

This app is available for Android, iOS and WP and Windows OS computers as well. It offers usual features of voice and video calling, sending messages, animations, files, etc. One interesting thing about Tango is the Mini Games which can be played even during the call. You can challenge the caller on the other end in the real-time.

Download Tango for Android Download Tango for iPhone

KakaoTalk

KakaoTalk is made for almost all mobile platforms Android, iOS, Blackberry, Windows Phone and even Bada. It has voice and video calls, messaging, sharing multimedia content, etc. The app also acts as a reminder for scheduling appointments. To add little bit of fun, the app has in-built games and some voice filters like Talking Tom, Talking Ben, etc. KakaoTalk also allows users to follow celebrities/ brands such as Psy through ‘Plus Friend’ feature and get updates from them. To see the celebs that can be added, go to the Find Tab and select View All, and simply tap the Add option against any of them.

Download KakaoTalk for Android Download KakaoTalk for iPhone

WeChat

While WeChat is essentially an instant messaging app available for all mobile platforms, it also provides several innovative ways for voice / video calling. Live Chat feature contains conference calling feature and it ensures that only one person talks at a time. Video Call, as the name suggests, is for talking in the video mode. It also has a Voice Chat feature which streams voice messages; this last thing is useful particularly when the other person is not online.

Download WeChat for Android Download WeChat for iPhone

ooVoo

ooVoo’s is a simple cross platform voice and video calling app available for major mobile platforms and desktop OS. Similar to other apps, ooVoo sends messages, makes voice and videos. Like Skype, ooVoo permits you to call landline numbers through ooVoo credits. It also integrates with Facebook, so you can chat with friends from the social network. The best part about the app is that it makes group video calls with up to 12 people simultaneously.

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Download ooVoo for Android

What video calling app do you use? Tell us in comments!

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